Microsoft Premier Support provides access to the professional services and technical expertise that enterprises need to help them maximise business value and minimise total cost. Get a faster SLA with DCG up to 10 minutes. With the help of Single Cell's software and support, a team’s ability to manage contracts will go from strength to strength. See if Unified's all. A Technical Account Manager (TAM) is a trusted business advisor to US Cloud’s Microsoft Premier Support clients. Microsoft Premier Support Services. Professional support incidents can be supported 24 hours a day or during business hours until they’re resolved. $29 per month. Microsoft Dynamics customers who enroll in Microsoft Services Premier Support have access to complete, end-to-end vendor services for the entire Microsoft environment—from databases and desktops to servers and business applications. Contact our team for a tailored quote based on your needs. Learn more. Understand Premier Support Your SLA times. You can have more than one ExpressRoute circuit in your subscription. Support scope. US Cloud vs. To expedite your service requests, please make sure to include your. All repliesFebruary 23, 2015. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be. If considering an Independent Third-Party Microsoft Software Support Provider as an alternative to MS Premier/Unified Enterprise, make sure to verify their ability to escalate quickly to Microsoft for high-severity tickets, require contractual SLA’s for response times and escalations, and ask about support engineer credentials and ITAR 120. The Microsoft Customer Agreement delivers: Streamlined purchasing through a fully digital agreement. Premier Support for Developers (PSfD) empowers developers and enterprises to plan, build, deploy and maintain high quality solutions. Standard Support Premier Service; Time Coverage: 24×7: Standard Support + 8×5 Designated L2 TAC Engineer: Email-based Support : Phone-based Support : First Response Time* 60 minutes: 30 minutes: Access to Major, Minor, and Service Releases : Access to Documentation : Software Upgrade and Patches : RCA for Critical Outages. Purchase Support. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. We get many questions from our followers, community, and clients regarding Enterprise Agreement renewals, often accompanied by Unified Support, previously known as Premier Support. microsoft. V závere sa nachádzajú úlohy na samostatné vypracovanie. This much-needed offering extends Microsoft Premier Support and should be evaluated for mission-critical environments that require an increased level of incident response, access to resources and accountability. SCOPE. pptx - Read-Only Author: jograves Created Date: 6/30/2020 11:24:40 AMEnterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. If Microsoft does not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you might be eligible for a credit towards a portion of your monthly service fees. Perspective Focus Framework Linguistic Internal Transformational-Generative Grammar Principles and Parameters Model Minimalist Program External Functionalism Languages and the brain Neurolinguistics Learning processes Information processing Processability. 1. USD29 per month. Replies (1) . Which of the after would be HIGHEST to establish between organizations to set the responsibilities of everyone party, outline the button deliverables, and include monetary penalties for breaches to administer third-party risk?Starts at $19. So depending on the queue you are in, could be related. From Support for Business, select the Dynamics 365 product family followed. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. Starting on February 1, 2023, Software Assurance incidents won’t be usable or allocated. Premier Mission Critical, offers a well-rounded approach to both help customers maintain a specific application in production with unlimited service incidents (much like ARR) and the proactive support,. Gain greater visibility and more control over your support requests by managing them in one central location. The Help + support panel opens and displays workspace-specific links to relevant Partner Center documentation. Microsoft provides support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese. Technical support is provided in English 24 hours a day, 7 days a week. For clarity, Response Time refers to the period of time from when a support case has been submitted by Customer and Okta’s initial response to Customer. This service is free. This savings falls immediately to the bottom line in year 1. Cost. When combined with the technologies you support every day, the wide-ranging set of benefits can help your organization take full advantage of your Microsoft investments. Premier and Unified support customers are currently receiving a broader level of support than what is available through this EA Upgrade Offer. Premier Support for Enterprise. Microsoft said. For support information,. Premier Support for Enterprise. Judge & Accelerate Home Toggle. 15. Standard Support available during local business hours. After completing online submission you will be contacted by a Microsoft support professional. If you're the business owner or administrator of the org, you can also contact us through the Microsoft 365 admin center. These "pure-play" companies are completely focused on delivering comparable support vs. See the table below for the type of support you can get depending. Microsoft Products and Services Agreement. Gain a faster SLA with DCG up to 10 minutes. Service Set Agreement for Premier Support Customers. AU$13. 2 – Can Your Microsoft Partner Assess your Infrastructure?If you have an existing technical support case and wish to escalate, please click here for our guide on how to escalate a support case on Customer Connect. Service Level Agreements (SLA) for Online Services. Enjoy faster, 24/7 fanatical global. Find solutions to common problems, or get help from a support agent. My Oracle Support - Version 3. Apigee. . It is a successor of Microsoft Premier Support. You can get paid support from Microsoft that includes technical support and a range of extra service options. USD100 per month. Digital resources tailored to your Support needs. Schedule a support appointment. Environment topology – The composition of the environment and the purpose. Although the feature sets are nearly identical, these two tiers of Service Bus Messaging are designed to serve different use cases. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. See how Microsoft tools help companies run their business. AlloyDB. 10 or 12% of Annual Software Spend. Support. Delivered through unique environments that meet the most stringent of compliance requirements, Microsoft 365 Government is a. No. Skip to pleased. Support for billing and subscription management-related issues as well as technical break-fix issues is available at all support levels. Get one fast SLA use DCG up until 10 minutes. Fill in a title and description for the issue you are facing, the phone number and email address where we may reach you. Select your time zone and an alternative language, if applicable. Discover Lenovo Services that support the full lifecycle of your IT assets at every stage from planning, deployment to asset recovery. 1 Professional Direct does not cover Business Central. HEAR FROM A HUMAN SUPPORT SLA: Managed cloud services from Lunavi include guaranteed 15-minute or less response time to all support tickets, with. ( Urgent and High tickets ). Dynamics 365 Customer Engagement (on-premises) includes two kinds of SLAs, standard and enhanced. Included for all Azure customers. It provides a consistent entry point for all Premier incidents, as well as a wealth of information on Microsoft products via newsletter, Web casts, and downloads. Compare our partner support plans. Microsoft 365 Education. All new customers who purchase Azure services starting July 1, 2023 will receive Azure Standard support at no charge for the 12-month period within the qualification term. Hyperscale computing is usually used in. Power BI benefits for Microsoft Premier or Unified support contracts. Business-critical dependence. Services Menu Toggle. 4. Unified Support Performance Plan. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. CustomerSource can continue to be used to access Dynamics specific. Important! Selecting a language below will dynamically change the complete page content to that language. Compare the Microsoft Premier Support Price List and our current Premier/Unified Support Cost. Per-hour pricing based on consumption. For example, the public SLA may state that all tickets will receive a response within 6 hours, but the private SLA requires a 4 hour response. Production workload environments. Pricing. adobe. 24x7 Support for severity 1 issues only. It provides a high degree of trusted guidance and competence to our agencies and helps keep the Government of South Australia moving in the right direction. In the Unified model, the one-hour critical/catastrophic SLA holds except for Advanced tier Unified support customers (they’ll have a 30-minute SLA for critical issues). Business. $175,000. See how our Premier Support. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Our Microsoft certified and ITIL trained analysts are available 24/7 via the phone, web portal, email or Teams to assist with Microsoft 365 and. For other languages and severities, support provided during local business hours. However, there may be a period of time until services in Data Center 2 have service continuity support either by restored resources in Data Center 1, or new resources in Data Center 3. Dynamics 365 Products Customer data platform. Privacy & cookies. Maintain IT health. Call Center Support for basic troubleshooting, out-of-box and technical issues. Direct: You’ll get a. Schedule a Call. • Track the status of your open support requests at-a-glance and from one central location. At Premier, we support Microsoft’s most innovative and talented customers but nobody is immune—not even Microsoft. Dynamics 365 Customer Engagement (on-premises) includes two kinds of SLAs, standard and enhanced. A. Outsource all or part of the support structure. Cost. Open a service request in the Microsoft 365 admin center. From the Lifecycle Services portal, choose a project, select Support from the option list, and then select Submit an incident. View Partner Center service health. Jak můžeme rozdělit číslo v určeném poměru Příklad: Dva kamarádi, Petr a Šimon pracovali o víkendu na zahradě babičky Petra. Proactive Services are solution-specific, expert-led support services that help you maintain, onboard, and optimize your solutions with prescriptive and tailored guidance. Unified offers a 30-minute response time “target” for. Going direct, I think it starts around $30k/year and the main benefits are a faster SLA, the ability to skip Tier 1 support, the learning catalog, and a number of in depth assessments. Prices shown here and on following pages do not include GST. An SLA functions as a documented understanding between the entity providing the service and the one receiving the benefits of the service. Get one fast SLA use DCG up until 10 minutes. g. If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. 8 or 10% of Annual Software Spend. " Service Level Agreement response times. Service Grade Agreement with Premier Back Customers. Pricing (USD) Starts at USD16,500 per year 5. Microsoft Azure services released to General Availability and. Resolve issues within scope of the baseline support boundaries. Understand Premier Get Response SLA times. Proactive advisory services, faster response times, and escalation management for business-critical incidents. If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter. (SLA) pour les solutions critiques. Meet the needs of your evolving organization with relationship-centric support engagements that provide access to solution-specific teams who know your goals and environment. Like the Standard SKU, the Premium SKU can seamlessly scale up to 100 Gbps and integrate with availability zones to support the service level agreement (SLA) of 99. Software Assurance spans a broad range of Microsoft software and services, including Azure, Windows, Microsoft Office, Microsoft 365, System Center, SQL Server, and many others. Advisory, escalation and account management services are available at the Professional Direct and Microsoft Unified support levels. Threats include any threat of suicide, violence, or harm to another. The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. When you purchase a Premier Support for Developers contract from Microsoft, an Application Development Manager (ADM) is assigned. The three primary value-added features of Azure Rapid Response. USD 29 per month. As a specific Unified Support category, Azure seems to be the most aggressive in terms of support costs, coming in at 10. Describe the severity of the issue and level of support required. In this article. Starting February 24, the legacy Basic (no-charge) and Premium (pay-per-incident) support options for Azure DevOps Services will be retired, and support for our cloud-based Azure DevOps Services will be offered through Azure support plans instead. But Just FYI - Microsoft Premier Support End of Sale date As of July 1, 2021, Microsoft will no longer enter into Premier Support agreements for new customers. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Digital Transformation Strategy; Office 365 Security Assessment; ERP Law Size Assessment;Microsoft Premier Mission Critical Support Will Be SLA-Based. Included with any Dynamics 365 purchase. To open a support request, click "Support" from the primary navigation ribbon and then click the “Open a support request" button at the top of the page. Track the status of your open support requests at-a- glance and from one. An additional period of Extended Support for some. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. Download the most recent version (English) (November 2023): UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Customer portal is easy to use. $1,000 per month. You need a support plan for technical support. With over 20+ solutions, Enhanced Solutions help to remove technical blockers and accelerate cloud consumption, ensuring long-term success in your digital transformation. Only data required for the permissions and sign-in flow is processed by officeatwork controlled temporary, serverless, and trusted PaaS Azure services. Although traditional SLAs define service expectations between vendors and customers, they may also be employed between departments within the same organization. Use this creative object lesson from Nancy Keith to teach kids about missions. Premier Support Datasheet. Why Service Level Agreement is Important & Benefits of Using SLA. Support for billing and subscription management-related issues as well as technical break-fix issues is available at all support levels. Microsoft Enterprise Support. Flexible Payments. These are three key aspects of the service: Intelligent operations. Premier Support services offers comprehensive packages designed to provide the software updates and technical support you need to maintain a stable,. Empower your team and meet your goals with the resources to maximize your investment. Outsource all or part of the support structure. Automatic updates to your agreement as you add products. Get the most out of your Microsoft Premier Support investment with access to support and select learning resources Manage support • Easily create and manage support requests for your Microsoft cloud and on-premises technologies. Get adenine faster SLA including DCG skyward to 10 minutes. 1988년 10월 1일에 대한민국 벤처 1세대 회사 큐닉스컴퓨터 [26] 와 당시에는 별로 한국에서 인지도가 없던 Microsoft 본사가 합작해서 설립되었으나, 1997년 외환 위기 이후 무리한 사업 확장을 하던 큐닉스가 망한 이후 Microsoft 미국 본사가 모든 지분을 가진 후, [27] 2005. It would be better for you to contact the premier support agent for the detailed information for the Contract and Service Level Agreement. Hello, does anyone know if Microsoft has published it's SLA for Office 365 yet, and if so where I can download it? thanks in advance! rob. Ticket escalation with Microsoft on behalf of our clients. This private SLA is for internal use only. Microsoft Solution Roadmap; Microsoft Get Advisory; Digital Transformation Strategy; Office 365 Security Assessment; ERP Right Size Assessment; Project Healthy Assessment;. Applies to: Partner. Our guest contributor for today’s blog is Asher Nierman, who supports the Advanced Support for Partners program. Technical support for ISVs. See if Unified's all-inclusive & 30-50% price increase is worth it. Same response time as Microsoft for critical incidents. The Premier Support multi-year product support program, which offers services on a metered basis. $50,000. Premier Support. Unified Support DSE rates are $315 per hour. 2 Enterprise plans include 24/7 phone support from Microsoft for all issues. $9. I received an EMAIL at Noon with questions asking about this issue. Learn about the features and benefits of Microsoft Unified Enterprise, a personalized, proactive support plan that covers Azure, Microsoft 365, and other products. S. Warranty claims including parts and labor 2. Premier; Advanced support for partners; If you do not know your unique contract ID/access ID combination, contact your Microsoft account manager to have an ID created for you. Explanation. Microsoft has changed the way customers and partners have access to support offerings, and Microsoft Premier Support and Microsoft Unified Support have become too complex to navigate. 50. See the. To fulfill your customer support requirement, you can: Resell support from another company. If a problem consists of subordinate issues, each of these issues shall be considered a separate incident. (they’ll have a 30-minute SLA for critical issues). Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. US Cloud Premier offers 15 minute response SLA for critical business impact (and all severities A-C) and starts at $15,000 per year. Lenovo Depot Support (Standard) Lenovo Onsite Support. Premier Support is only available for Public Sector customers. That. Get a faster SLA with DCG up to 10 video. Along with each of our cloud Premium and Enterprise products, we include a Service Level Agreement (SLA). Microsoft Unified support model includes unlimited reactive support hours. With over 20+ solutions, Enhanced Solutions help to remove technical blockers and accelerate cloud consumption, ensuring long-term success in your digital transformation. Given the increased certification and accreditation of the infrastructure, there are some feature differences between the general commercial Office 365 offerings and those available in GCC High. Unified Support Advanced Plan. On the Environments tab of the Business Central administration center, choose the relevant environment to open the environment details. Connect with Microsoft 365 : Get support resources. Compare support plans Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large. Design considerations. Skip in contented. Assistance Level Understanding for Premier Support Customers. Resolve issues within scope of the baseline support boundaries. If Customer selects a Priority Level 1 case priority, Customer shall remain accessible (continuous 24x7. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. Help Rank Agreement for Premier Support Patrons. Understand Premier Support Response SLA periods. Learn more. The TAM orchestrates reactive and proactive support offerings related to an organization’s operation and optimization of their IT infrastructure, Office 365 adoption, Azure Integration, and overall business objectives through quality Service. Top priority reactive support to help ensure service continuity. Advisory Support • As-needed Advisory Phone Support (limited to six hours or less per incident) Technical Training • On-demand videos, hands -on labs, learning paths, and expert -led webcasts: Enhanced Solutions* • Relationship-driven, in -depth support experiences, including Support for MissionLearn more about the benefits and features of Microsoft Premier Support, a comprehensive and flexible support solution for your business-critical needs. AutoML Translation. Or in more plain English, Unified IRT SLA Service Level Agreement means Microsoft must respond 24×7 to Unified customers. Included for all Azure customers. Business-critical dependence. Items is a kritische partial of any technology vendor contract. Easily find what you're looking for with the Search bar at the top or the Filters on the left. Applies to: ️ Linux VMs ️ Windows VMs ️ Flexible scale sets ️ Uniform scale sets This article provides guidelines for building high-performance applications by using Azure premium storage. US Cloud vs. Same/Next business day replacement shipment¹. These rights are restricted for use only with the Project for the web. Self-managed Premium and Ultimate may also receive: Support for Scaled Architecture: A Support Engineer will work with your technical team around any issues encountered after an implementation of a scaled architecture is completed in cooperation with our Customer Success team. A service-level agreement (SLA) is a contract between a maintenance provider and its customer such documents what services the provider will furnish and define the service standards the operator is obligatory to meet. Show 4 more. Support for billing and subscription management-related issues as well as technical break-fix issues is available at all support levels. That said, you should try to get help from the first tier first. Reputation points. The following are the Service Level Agreements for the following Google Cloud Platform services. This contract is for Microsoft Premier Support and other Microsoft Premier services only. Help for admins of small businesses. General. Microsoft Enterprise Support. If your enterprise has been integrated into Microsoft’s new Unified Support program, which transitioned away from Premier starting in July 2018, you’re well aware that there are three tiers to Microsoft Unified Support: There are unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a. The causes are many: bad software, bad hardware, failed networks, people, process, hackers, market pressure—the list goes on and on. Upgrade assistance: A Support Engineer will review and provide. Currently, Microsoft does not have an early termination charge, however, this is subject to change and termination charges may be charged in the future. Admins, have your account details ready when you call. Gain greater visibility and more control over your support requests by managing them in one central location. Microsoft Unified – Azure Support Costs. These environments can. Dynamics 365 Support Options Get the support options that make sense for your changing business. Admins, have your account details ready when you call. By default it is zero meaning there is no warning interval. Microsoft Customer Stories. Compare Premier Support Pricing. Question 273If you're unable to resolve an issue, you can escalate it to Microsoft in the following ways: Commercial issue support: Support is available to all partners in the CSP program. Requests for support may be submitted via telephoneLearn how Microsoft Support and Professional Services handle data subject requests for the GDPR and CCPA. Question 272. To get the Premier Support phone number for your region, click Contact Premier on MPO. For standard problems, expect to wait anywhere between 4 and 8 hours. A single support issue is a problem that cannot be broken down into subordinate issues. Microsoft Premier support is a piece of its overall Services organization,. nam06. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Get adenine faster SLA with DCG upward to 10 minutes. In LCS, the Support tile opens a tool that helps you manage support incidents. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner. This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). Features. “Support Window” refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. From Support for Business, select the Dynamics 365 product family followed. MPSA works best for organizations that want to license Microsoft on-premises software, cloud services, or both as needed. Direct-bill and indirect provider partners who operate in the Microsoft Cloud for US Government can also sign the MPA from within Partner Center. A new browser tab opens so that you can submit the support request in the Power Platform Admin Center. Make sure the SLA goals are SMART. 2 The maximum severity (business impact) for ProDirect is "A" regardless of language. Get a faster SLA about DCG up to 10 logging. Careers at Mint. Type a question or keyword into the text box. Le premier triumvirat n En 60 av. SLAs are usually between a vendor and the. Introduction to the Microsoft Services Agreement. All new customers who purchase Azure services starting July 1, 2023 will receive Azure Standard support at no charge for the 12-month period within the qualification term. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). US Cloud’s Gov Support offers faster response times, compliance assurance, and savings of 30-50% over Microsoft Premier Support. Business Central customers should contact their reselling partner to get help with technical problems. Learn about the benefits of buying Microsoft cloud products and services from a Microsoft sales representative through the Microsoft. The public Service Level Agreement (SLA) provided to the customer will be different from the private SLA. In 2021, Microsoft third-party support leader, US Cloud, is the first to offer a time-bound automated escalation process for all ticket severities with an aggressive SLA behind it. Save 30-50% with US Cloud. Explore Microsoft 365 support options for business and enterprise and get fast help and personalized support from Microsoft experts. Drive operational efficiency and boost uptime with dedicated GitHub experts. Sign or renew the agreement between the qualification term of July 1, 2023 and December 31, 2023. Included with any Dynamics 365 purchase. From the Power Platform admin center, select Help + support from the left navigation pane and then New support request from the top navigation. Geting a faster SLA with DCG up to 10 minutes. Advanced Support for Partners is ideal for partners who are growing their cloud businesses and need a higher level of service than the Microsoft Cloud Partner Program provides, while Premier Support for Partners provides comprehensive support across the entire Microsoft platform. Goal. Learn more. SCOPE. Microsoft Store Promise. Premier Support - Monday-Friday, 9AM - 6PM JST (24 hours a day, 7 days a week for Severity 1 and Severity 2 Issues) Standard Support - Monday-Friday, 9AM - 5PM JST (for Severity 1 Issues) Region or Country Toll Free Phone Number Available Languages; Japan: 0120-733-251: JapaneseCall 18552700615. Title: Microsoft PowerPoint - Premier Support Datasheet_121517. Skip to contented. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. Sign out of your Azure Active Directory (AAD) account and use a Microsoft Account (MSA) / personal account (e. The fastest response time Microsoft offers: 15 minutes for critical issues. In most countries or regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. Or, choose a Microsoft Premier Support for Partners package to access the complete catalog of proactive services, 24/7 elevated break/fix support, and. For support information, see Community forums. Pricing (USD) Starts at USD16,500 per year 5. service in public preview can be used in production environment c- Azure service in public preview are subject to a SLA. Monday to Friday during OutSystems Business Hours excluding January 1st and December 25th. File transfer is much faster because data is stored on instantly accessible memory chips. Azure Data Manager for Agriculture extends the Microsoft Intelligent Data Platform with industry-specific data connectors and capabilities to bring together farm data from disparate sources, enabling organizations to. It includes a set of promises by the service provider about what the service involves, the acceptable levels of any interruptions or limitations to the service, plus the consequences of exceeding these levels.